> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixus.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Settings & Organization Preferences

> Configure how mixus handles your email communications and organization routing

## Overview

mixus integrates seamlessly with your email to enable AI-powered responses and communication. You can control your email preferences, including which organization context the AI uses when responding to your emails.

## Email Organization Preferences

### 🏢 **Managing Your Default Organization**

When you belong to multiple organizations in mixus, you can set a default organization for all email communications. This ensures your AI assistant responds with the appropriate context, knowledge base, and permissions.

**To set your default email organization:**

1. Navigate to your **Account Settings** → **Email Preferences**
2. In the **Default Organization** section, you'll see a dropdown of all your organizations
3. Select the organization you want to use by default for email communications
4. Click **Save Preferences**

**Direct Link:** [Email Settings](https://app.mixus.ai/settings/email)

<Callout type="info">
  **Note:** This setting only affects emails sent to your mixus email address. When you use mixus through the web interface, you can switch organizations using the organization selector in the sidebar.
</Callout>

### 🔄 **How Organization Selection Works**

When you send an email to mixus, the system determines which organization context to use based on:

1. **Your Default Preference** - The organization you've set in email settings (highest priority)
2. **Recent Activity** - If no preference is set, mixus uses your most recently active organization
3. **First Organization** - If you haven't set a preference or have no recent activity, your first organization is used
4. **Playground** - New users without organizations are automatically assigned to the playground

<Callout type="success">
  **Pro Tip:** Set your default organization to avoid any confusion and ensure your emails are always processed in the correct context.
</Callout>

## Email Communication Settings

### 📧 **Email Reply Preferences**

Control how and when mixus sends email responses:

* **Enable Email Replies**: Toggle whether mixus can respond to your emails
* **Reply Format**: Choose between HTML or plain text responses
* **Include Conversation History**: Control whether previous messages are included in replies
* **CC Handling**: Configure how mixus handles CC recipients in email threads

### 🔔 **Email Notifications**

Configure which mixus notifications you receive via email:

* **AI Response Notifications**: Get notified when AI completes processing your request
* **Collaboration Updates**: Receive updates when team members interact with shared content
* **System Alerts**: Important account and security notifications
* **Feature Updates**: New features and improvements announcements

## Advanced Email Settings

### 🛡️ **Privacy & Security**

* **Email Content Storage**: Control how long email conversations are retained
* **AI Training**: Opt in/out of using your email data for AI model improvements
* **Email Forwarding**: Configure approved email addresses that can forward to your mixus inbox
* **Blocked Senders**: Manage a list of email addresses that cannot send to your mixus account

### 🔧 **Technical Settings**

* **Email Processing Model**: Choose which AI model processes your email requests
* **Response Time**: Set expectations for AI response times (affects complexity of responses)
* **Attachment Handling**: Configure how mixus processes email attachments
* **Thread Management**: Control how email threads are organized and maintained

## Troubleshooting Email Issues

### Common Issues

**Emails not being processed:**

* Verify your email is sent to the correct mixus address
* Check that email replies are enabled in your settings
* Ensure you haven't exceeded your usage limits

**Wrong organization context:**

* Update your default organization preference
* Check that you have access to the intended organization
* Verify the organization hasn't been deactivated

**Missing email responses:**

* Check your spam/junk folder
* Verify your email client isn't blocking mixus emails
* Ensure CC recipients haven't disabled email replies

## Frequently Asked Questions

### Can I change organizations per email?

Currently, mixus uses your default organization preference for all emails. To work with a different organization, you can either:

* Temporarily change your default organization in settings
* Use the web interface where you can switch organizations on-demand

### What happens if I'm removed from my default organization?

mixus will automatically fall back to your most recently used organization. You'll receive a notification to update your email preferences.

### Can I have different email addresses for different organizations?

Each mixus account has one primary email address, but you can configure organization-specific reply-to addresses in your organization settings (admin only).

## Related Resources

* [Organization Management](/organization/overview) - Learn about managing organizations
* [Email Integration Guide](/integrations/email) - Advanced email integration features
* [Security Settings](/security/overview) - Email security and privacy options
* [AI Models](/ai-models/overview) - Configure AI models for email processing

***

**Need help with email settings?** Contact [support@mixus.ai](mailto:support@mixus.ai) or visit our [Support Center](/support/contact).