> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixus.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Agents

> Learn how to create and configure AI agents in mixus

Learn how to create powerful AI agents that can automate tasks, integrate with external services, and collaborate with your team.

## Overview

mixus agents are AI-powered assistants that can perform specific tasks automatically. They can be triggered by events, scheduled to run at specific times, or activated manually to help streamline your workflows.

## Key Features

* **Custom Instructions**: Define exactly how your agent should behave and respond
* **Integration Access**: Connect agents to 200+ external services and business applications
* **Flexible Triggers**: Schedule, event-based, or manual activation
* **Team Collaboration**: Share agents with your organization
* **Multi-Modal**: Process text, images, documents, and files

## How It Works

1. **Define Purpose**: Specify what tasks your agent should handle
2. **Configure Behavior**: Set instructions and personality traits
3. **Add Integrations**: Connect to external tools and services
4. **Set Triggers**: Choose when and how the agent activates
5. **Test & Deploy**: Validate functionality before going live

## Getting Started

### Prerequisites

* Active mixus account
* Appropriate permissions (Creator role or higher)
* Understanding of your automation needs

### Basic Agent Creation

1. **Navigate to Agents**

   * Go to your mixus dashboard
   * Click **"Agents"** in the sidebar
   * Select **"Create New Agent"**

2. **Choose Agent Type**

   * **General Assistant**: Handles various tasks and conversations
   * **Specialized Worker**: Focused on specific workflows
   * **Integration Agent**: Primarily interfaces with external services
   * **Monitoring Agent**: Watches for events and sends notifications

3. **Configure Basic Settings**

   ```yaml theme={null}
   Agent Name: Customer Support Assistant
   Description: Handles customer inquiries and routes to appropriate teams
   Visibility: Organization-wide
   ```

4. **Define Instructions**
   Write clear, specific instructions for your agent:

   ```plaintext theme={null}
   You are a helpful customer support assistant for Acme Corp.

   Your responsibilities:
   - Answer common questions about our products and services
   - Escalate complex issues to human agents
   - Maintain a friendly, professional tone
   - Access our knowledge base for accurate information

   Always ask for clarification if a request is unclear.
   ```

5. **Add Integrations** (Optional)

   * Select from available integrations
   * Configure authentication for external services
   * Set up data access permissions

6. **Set Activation Method**

   * **Manual**: Triggered by team members
   * **Scheduled**: Runs at specific times
   * **Event-based**: Responds to webhooks or triggers
   * **Always Active**: Continuously monitors and responds

7. **Test Your Agent**

   * Use the built-in testing interface
   * Send sample inputs and review responses
   * Verify integration connections work correctly

8. **Deploy**
   * Review all settings
   * Click **"Deploy Agent"**
   * Monitor initial performance

## Use Cases

### Customer Support Agent

**Purpose**: Handle customer inquiries 24/7
**Integrations**: Help desk platform, team chat, email
**Triggers**: New support tickets, email mentions

### Content Creation Agent

**Purpose**: Generate marketing content and social media posts
**Integrations**: Social media scheduler, professional networks, document storage
**Triggers**: Scheduled weekly, manual activation

### Data Analysis Agent

**Purpose**: Process and report on business metrics
**Integrations**: Analytics platforms, CRM system, team chat
**Triggers**: Daily at 9 AM, monthly reports

### Meeting Coordinator Agent

**Purpose**: Schedule meetings and send reminders
**Integrations**: Calendar platforms, scheduling tools, email
**Triggers**: Calendar events, manual requests

## Best Practices

### Writing Effective Instructions

* **Be Specific**: Define exact behaviors and responses
* **Set Boundaries**: Clearly state what the agent should and shouldn't do
* **Include Examples**: Provide sample interactions
* **Define Escalation**: Specify when to involve humans

### Integration Management

* **Minimal Permissions**: Only grant necessary access
* **Test Thoroughly**: Verify all integrations before deployment
* **Monitor Usage**: Track API calls and rate limits
* **Regular Updates**: Keep authentication tokens current

### Performance Optimization

* **Start Simple**: Begin with basic functionality, add complexity gradually
* **Monitor Metrics**: Track response times and success rates
* **Iterate Based on Feedback**: Continuously improve instructions
* **Version Control**: Keep track of configuration changes

## Advanced Configuration

### Custom Triggers

```json theme={null}
{
  "trigger_type": "webhook",
  "webhook_url": "https://api.mixus.ai/webhooks/agent123",
  "conditions": {
    "source": "crm_system",
    "event": "new_lead",
    "priority": "high"
  }
}
```

### Integration Parameters

```json theme={null}
{
  "integrations": [
    {
      "type": "team_chat",
      "channels": ["#support", "#alerts"],
      "permissions": ["read", "write"]
    },
    {
      "type": "document_storage",
      "folders": ["/shared/support-docs"],
      "permissions": ["read"]
    }
  ]
}
```

### Response Formatting

```plaintext theme={null}
Response Format:
- Use bullet points for lists
- Include relevant links when helpful
- Bold important information
- Always end with "Is there anything else I can help you with?"
```

## Troubleshooting

### Common Issues

**Problem**: Agent not responding to triggers\
**Solution**: Check trigger configuration and verify webhook endpoints are accessible

**Problem**: Integration authentication fails\
**Solution**: Refresh authentication tokens and verify permissions

**Problem**: Responses are inconsistent\
**Solution**: Review and refine agent instructions for clarity

**Problem**: Agent exceeds rate limits\
**Solution**: Adjust trigger frequency or upgrade integration plan

### Getting Help

If you encounter issues:

1. Check the [troubleshooting guide](/support/troubleshooting)
2. Review [integration documentation](/integrations/available)
3. Contact [support@mixus.com](mailto:support@mixus.com) with agent details

## Next Steps

* [Learn about running agents](/agents/running)
* [Explore scheduling options](/agents/scheduling)
* [View agent examples](/agents/examples)
* [Set up integrations](/integrations/setup)

***

*Need help creating your first agent? [Contact our support team](mailto:support@mixus.com) or check our [community examples](/agents/examples).*