> ## Documentation Index > Fetch the complete documentation index at: https://docs.mixus.ai/llms.txt > Use this file to discover all available pages before exploring further. # Contact Support > Get help and support for mixus Get the help you need with multiple support channels designed to provide fast, effective assistance. ## Quick Help Options ### 🔍 Self-Service Resources **Get instant answers to common questions** Before contacting support, try these resources for immediate help: * **[Knowledge Base](/docs-external)**: Comprehensive documentation and guides * **[Video Tutorials](/videos/gallery)**: Step-by-step visual instructions * **[FAQ Section](/support/faqs)**: Answers to frequently asked questions * **[Troubleshooting Guide](/support/troubleshooting)**: Common issue solutions *** ### 💬 Live Chat Support **Real-time assistance during business hours** **Availability:** * Monday - Friday: 9:00 AM - 6:00 PM (EST) * Response Time: Typically under 2 minutes * Languages: English, Spanish, French **Best For:** * Quick questions and clarifications * Account and billing issues * Technical troubleshooting * Feature guidance **How to Access:** 1. Click the chat icon in the bottom-right corner of any page 2. Describe your issue briefly 3. Connect with a support specialist *** ### 📧 Email Support **Detailed assistance for complex issues** **General Support:** [support@mixus.com](mailto:support@mixus.com) **Response Time:** 24 hours (business days) **Billing Support:** [support@mixus.com](mailto:support@mixus.com) **Response Time:** 4 hours (business days) **Technical Support:** [support@mixus.com](mailto:support@mixus.com) **Response Time:** 12 hours (business days) **Enterprise Support:** [support@mixus.com](mailto:support@mixus.com) **Response Time:** 2 hours (24/7 for Enterprise customers) ## Support by Plan Type ### Free Plan Support **Community and self-service resources** **Available Channels:** * ✅ Knowledge base and documentation * ✅ Video tutorials and guides * ✅ Community forums * ✅ Email support (48-hour response) * ❌ Live chat support * ❌ Phone support * ❌ Priority handling **Best Practices:** * Check documentation first * Be detailed in email descriptions *** ### Pro Plan Support **Enhanced support with faster response times** **Available Channels:** * ✅ All Free plan channels * ✅ Live chat support during business hours * ✅ Priority email support (12-hour response) * ✅ Screen sharing assistance * ✅ Advanced troubleshooting * ❌ Phone support * ❌ 24/7 support **Additional Benefits:** * Priority queue position * Access to beta features support * Advanced integration assistance *** ### Team Plan Support **Dedicated team support with administrative help** **Available Channels:** * ✅ All Pro plan channels * ✅ Phone support during business hours * ✅ Team setup assistance * ✅ Training and onboarding support * ✅ Custom integration guidance * ✅ Performance optimization consulting * ❌ 24/7 phone support **Team-Specific Support:** * User management assistance * Billing and subscription management * Team workflow optimization * Advanced feature training *** ### Enterprise Support **Premium support with guaranteed SLAs** **Available Channels:** * ✅ All Team plan channels * ✅ 24/7 phone and email support * ✅ Dedicated customer success manager * ✅ Custom SLA agreements * ✅ On-site training and setup * ✅ Emergency escalation procedures * ✅ Quarterly business reviews **Enterprise Benefits:** * Guaranteed response times * Dedicated support team * Custom integration development * Priority feature requests * Executive escalation path ## Support Categories ### 🔧 Technical Issues **Platform functionality and troubleshooting** **Common Technical Issues:** * Login and authentication problems * File upload and processing errors * Performance and loading issues * Integration connectivity problems * API errors and rate limiting * Mobile app synchronization issues **Information to Include:** * Operating system and browser version * Error messages (exact text or screenshots) * Steps to reproduce the issue * Account email address * Timestamp when the issue occurred *** ### 💳 Billing & Account **Subscription, payments, and account management** **Billing Support Includes:** * Payment method updates * Subscription changes and upgrades * Invoice questions and disputes * Refund requests and processing * Usage and billing explanations * Account closure and data export **Required Information:** * Account email address * Billing address for verification * Invoice numbers (if applicable) * Specific billing questions or concerns *** ### 👥 Team Management **User management and collaboration features** **Team Support Covers:** * Adding and removing team members * Permission and role management * Workspace organization and setup * Collaboration feature guidance * Team billing and allocation * Migration and data transfer **Details to Provide:** * Team name and account details * User email addresses involved * Specific permission or access issues * Current team structure and desired changes *** ### 🔌 Integrations **Third-party connections and integration support** **Integration Support:** * Connection setup and configuration * Authentication and authorization issues * Data synchronization problems * Integration troubleshooting * Custom integration development * Performance optimization **Technical Details Needed:** * Integration type and version * Error messages or logs * Integration configuration (redacted) * Expected vs. actual behavior * Testing environment details ## Enterprise & Priority Support ### 📞 Phone Support **Direct phone assistance for urgent issues** **Pro Plan Phone Support:** * Monday - Friday: 9:00 AM - 5:00 PM (EST) * Number: +1 (555) 123-MIXUS * Average wait time: Under 3 minutes **Enterprise Phone Support:** * 24/7 availability * Dedicated phone line * Immediate escalation path * Conference call support available *** ### 🚨 Emergency Support **Critical issue resolution for Enterprise customers** **Qualifies as Emergency:** * Complete service outage * Security incidents or breaches * Data loss or corruption * Business-critical feature failures **Emergency Contact:** * Phone: +1 (555) 911-MIXUS * Email: [support@mixus.com](mailto:support@mixus.com) * Response Time: 15 minutes (24/7) *** ### 👩‍💼 Customer Success **Proactive support for Enterprise customers** **Customer Success Services:** * Quarterly business reviews * Usage optimization consulting * Feature roadmap discussions * Training and education programs * Success metric tracking * Strategic planning assistance **Your Customer Success Manager:** * Assigned within 48 hours of Enterprise signup * Regular check-in calls (monthly/quarterly) * Direct contact for escalations * Advocate for feature requests ## Support Best Practices ### 📝 How to Get Better Support **Tips for faster, more effective assistance** **Be Specific:** * Describe exactly what you were trying to do * Include exact error messages * Provide step-by-step reproduction steps * Mention what you expected to happen **Provide Context:** * Your account email and plan type * Browser/device information * Time when the issue occurred * Any recent changes to your setup **Include Screenshots:** * Error messages and dialogs * Console logs (for technical issues) * Network tab information (if relevant) * Account or billing pages (redact sensitive info) *** ### 🔒 Security & Privacy **How we protect your information during support** **Data Protection:** * All support channels use encrypted communication * Support staff trained on data privacy * Access logging for all support interactions * Automatic data retention policies **Information We May Request:** * ✅ Account email address * ✅ General usage patterns * ✅ Error messages and logs * ✅ Browser and system information * ❌ Passwords or sensitive credentials * ❌ Private conversation content * ❌ Sensitive personal data ## Community Support ### 🌟 Community Forums **Get help from other mixus users** **Forum Categories:** * General Questions & Discussions * Technical Help & Troubleshooting * Feature Requests & Feedback * Integrations & Development * Tips & Best Practices * Show & Tell (User Showcases) **Community Guidelines:** * Be respectful and helpful * Search before posting duplicates * Provide context and details * Follow our code of conduct *** ### 📚 User-Generated Content **Community Resources:** * User-written tutorials and guides * Integration examples and templates * Best practice sharing * Workflow automation examples * Creative use case demonstrations **Contributing:** * Share your mixus workflows * Write tutorials for others * Answer questions in forums * Provide feedback on features ## Support Feedback ### ⭐ Rate Your Support Experience **Help us improve our support quality** After each support interaction, you'll receive: * Email survey with rating options * Opportunity to provide detailed feedback * Suggestions for improvement * Recognition for outstanding support agents **Your Feedback Helps:** * Improve response times * Enhance support agent training * Develop better self-service resources * Prioritize documentation updates *** ### 🔄 Continuous Improvement **How we're always getting better** **Recent Support Improvements:** * 50% reduction in average response time * New self-service troubleshooting tools * Enhanced live chat capabilities * Improved escalation procedures * 24/7 support for Enterprise customers **Upcoming Enhancements:** * AI-powered issue prediction * Video support calls * Enhanced mobile support experience * Multilingual support expansion ## Contact Information Summary **Live Chat:** Click the chat icon (Business hours) **General Email:** [support@mixus.com](mailto:support@mixus.com) **Billing Email:** [support@mixus.com](mailto:support@mixus.com) **Technical Email:** [support@mixus.com](mailto:support@mixus.com) **Enterprise Email:** [support@mixus.com](mailto:support@mixus.com) **Emergency Phone:** +1 (555) 911-MIXUS (Enterprise only) ## Next Steps * [Browse frequently asked questions](/support/faqs) * [Try our troubleshooting guide](/support/troubleshooting) ## Related Resources * [Getting Started Guide](/getting-started) * [Video Tutorials](/videos/gallery) * [Feature Documentation](/ai-models/overview)