> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixus.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions and answers about mixus

Quick answers to the most common questions about using mixus.

## Getting Started

### What is mixus?

mixus is an AI-powered platform that provides access to multiple advanced language models, file analysis capabilities, team collaboration features, and intelligent automation through AI agents. It's designed to enhance productivity across various professional and personal tasks.

### Which AI models does mixus support?

mixus provides access to:

* **GPT-4o**: OpenAI's most capable model for general tasks
* **GPT-4o mini**: Fast and cost-effective for simpler tasks
* **Claude 3.5 Sonnet**: Anthropic's advanced reasoning model
* **o1-preview**: OpenAI's reasoning-focused model for complex problems
* **Gemini 1.5 Pro**: Google's latest multimodal model

### How do I get started?

1. Sign up for a free account at [mixus.ai](https://app.mixus.ai)
2. Verify your email address
3. Start your first chat conversation
4. Explore file upload and memory features
5. Check out our [getting started guide](/getting-started)

### Is mixus free to use?

Yes! mixus offers a free plan with:

* 1,000 tokens per month
* Access to GPT-4o mini
* Basic web search capabilities
* 5 file uploads per month
* Documentation and guides

For more features and higher usage limits, Pro ($20/month) and Team ($50/month) plans are available.

## Accounts & Billing

### How does token billing work?

Tokens are units that measure AI model usage. Different models have different token costs:

* **Input tokens**: Text you send to the model
* **Output tokens**: AI-generated responses
* **Processing tokens**: Additional tokens for tools like web search

Each plan includes a monthly token allocation. Overage is billed at standard rates. See our [billing guide](/tokens/billing) for detailed pricing.

### Can I upgrade or downgrade my plan?

Yes, you can change your plan at any time:

* **Upgrades**: Take effect immediately with prorated billing
* **Downgrades**: Take effect at the next billing cycle
* **Annual plans**: Save 20% with annual billing
* **Enterprise**: Contact us for custom pricing

### How do I cancel my subscription?

To cancel your subscription:

1. Go to Account Settings → Billing
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Your subscription remains active until the end of the current billing period
5. You can reactivate at any time

### What payment methods do you accept?

We accept:

* Credit cards (Visa, MasterCard, American Express)
* Debit cards
* PayPal
* Apple Pay and Google Pay
* Bank transfers (Enterprise plans)

## Features & Functionality

### How does the memory system work?

The memory system allows mixus to remember important information across conversations:

* **Automatic memories**: AI creates memories from important conversation content
* **Manual memories**: You can create custom memories
* **Memory search**: AI retrieves relevant memories during conversations
* **Team memories**: Shared knowledge for team plans

Learn more in our [memory system guide](/files-memory/memory).

### What file types can I upload?

mixus supports various file types:

* **Documents**: PDF, Word (DOCX/DOC), PowerPoint (PPTX/PPT), Excel (XLSX/XLS), plain text (TXT), HTML, Markdown
* **Images**: JPEG, PNG, BMP, TIFF, GIF, HEIF, HEIC, WebP, SVG
* **Code**: JavaScript, Python, Java, C++, JSON, YAML, and more
* **Size limits**: 25MB for documents, 10MB for images

### How does web search work?

mixus can search the web to get real-time information:

* Activated by AI when current information is needed
* Sources are verified and cited
* Results are integrated into AI responses
* Available on Pro and Team plans

### What are AI agents?

AI agents are automated workflows that can:

* Run on schedules or triggers
* Perform multi-step tasks
* Access external systems through integrations
* Collaborate with other agents
* Provide consistent, automated assistance

Learn more in our [agents documentation](/agents/overview).

## Technical Questions

### What browsers are supported?

mixus works on all modern browsers:

* **Recommended**: Chrome, Firefox, Safari, Edge (latest versions)
* **Mobile**: iOS Safari, Android Chrome
* **Features**: All features available on desktop browsers
* **Performance**: Best performance on Chromium-based browsers

### Is there a mobile app?

Yes! mixus mobile apps are available for:

* **iOS**: Download from the App Store
* **Android**: Download from Google Play
* **Features**: Full feature parity with web version
* **Sync**: Seamless synchronization across devices

### How do I integrate mixus with other tools?

mixus offers several integration options:

* **Select built-in integrations**: Popular tools and services
* **Zapier integration**: Connect with 5,000+ apps

See our [integrations guide](/integrations/overview) for setup instructions.

## Security & Privacy

### How secure is my data?

mixus implements enterprise-grade security:

* **Encryption**: AES-256 encryption at rest, TLS 1.3 in transit
* **Access control**: Role-based permissions and authentication
* **Compliance**: SOC 2 Type II, GDPR compliant
* **Data residency**: Choose your data storage region
* **Audit logs**: Comprehensive activity tracking

### Do you train AI models on my data?

No. mixus does not use your conversations, files, or memories to train AI models. Your data is:

* **Private**: Only accessible to you and your team
* **Secure**: Encrypted and protected
* **Owned by you**: You maintain full ownership
* **Deletable**: You can delete your data at any time

### Can I export my data?

Yes, you can export all your data:

* **Conversations**: Download as JSON or text
* **Files**: Bulk download all uploaded files
* **Memories**: Export as structured data
* **Settings**: Export configuration and preferences

### Is mixus GDPR compliant?

Yes, mixus is fully GDPR compliant:

* **Data processing agreements**: Available for enterprise customers
* **Right to deletion**: Complete data removal upon request
* **Data portability**: Export all your data
* **Privacy by design**: Built-in privacy protections
* **EU data residency**: Available for European customers

## Team & Collaboration

### How do team plans work?

Team plans enable collaboration:

* **Shared workspaces**: Common area for team resources
* **User management**: Add/remove team members
* **Shared memories**: Team-wide knowledge base
* **Billing**: Centralized billing and usage tracking
* **Permissions**: Role-based access control

### How many users can I add to my team?

Team plan limits:

* **Team plan**: Up to 10 users included, additional users \$5/month each
* **Enterprise**: Unlimited users
* **User roles**: Admin, Member, Viewer permissions
* **Guest access**: Temporary access for external collaborators

### Can I control what team members access?

Yes, comprehensive permission controls:

* **Workspace access**: Control who can access shared resources
* **Feature permissions**: Limit access to specific features
* **Billing visibility**: Control who can see usage and billing
* **Admin controls**: Designate team administrators
* **Audit logs**: Track all team member activity

### How does team billing work?

Team billing is centralized:

* **Single invoice**: One bill for the entire team
* **Usage allocation**: Track usage by team member
* **Shared tokens**: Token pool shared across team
* **Department billing**: Allocate costs to departments (Enterprise)
* **Budget controls**: Set spending limits per user

## Troubleshooting

### Why is my chat not responding?

Common solutions:

1. **Check internet connection**: Ensure stable connectivity
2. **Refresh the page**: Reload the browser tab
3. **Clear browser cache**: Clear site data and refresh
4. **Try different browser**: Test in incognito/private mode
5. **Check plan limits**: Verify you haven't hit usage limits

If issues persist, [contact support](/support/contact).

### Why can't I upload files?

File upload issues are usually caused by:

* **File size**: Ensure files are under size limits (25MB for documents)
* **File format**: Check that file type is supported
* **Browser issues**: Try a different browser or disable extensions
* **Storage quota**: Check if you've reached storage limits
* **Network issues**: Ensure stable internet connection

### Why are my integrations not working?

Integration troubleshooting:

1. **Check authentication**: Verify your account credentials
2. **Test permissions**: Ensure proper access rights
3. **Review usage limits**: Check if you're hitting plan limits
4. **Update configuration**: Verify all settings are correct
5. **Check service status**: Verify third-party service is operational

See our [troubleshooting guide](/support/troubleshooting) for more solutions.

### How do I recover deleted conversations?

Conversation recovery options:

* **Recent deletions**: Recoverable for 7 days after deletion
* **Account settings**: Go to Settings → Data → Recover Deleted Items
* **Team admins**: Can recover team member conversations
* **Backups**: Enterprise customers have extended backup retention
* **Support assistance**: Contact support for help with recovery

## Advanced Features

### How do I create custom agents?

Creating AI agents:

1. **Go to Agents section**: Click "Create New Agent"
2. **Define the task**: Describe what the agent should do
3. **Set triggers**: Choose when the agent runs
4. **Configure tools**: Select integrations and capabilities
5. **Test and deploy**: Validate functionality before activation

See our [agent creation guide](/agents/creating) for detailed instructions.

### Can I use mixus for my business?

Absolutely! mixus is designed for business use:

* **Professional plans**: Pro and Team plans for businesses
* **Enterprise features**: Advanced security and compliance
* **Custom integrations**: Connect with your business systems
* **Team collaboration**: Built for team productivity
* **Dedicated support**: Business-focused customer success

### How do I optimize my token usage?

Token optimization strategies:

* **Choose appropriate models**: Use GPT-4o mini for simple tasks
* **Optimize prompts**: Write clear, concise prompts
* **Manage context**: Remove unnecessary conversation history
* **Use memory system**: Store information instead of repeating context
* **Monitor usage**: Track consumption in real-time

See our [token optimization guide](/tokens/how-it-works) for detailed strategies.

### What's coming next?

Upcoming features include:

* **Enhanced mobile capabilities**: Advanced mobile-specific features
* **More AI models**: Additional language models and capabilities
* **Advanced analytics**: Deeper usage insights and optimization
* **Custom integrations**: More third-party connectors
* **Enterprise features**: Advanced security and compliance tools

Check our [recent changes](/recent-changes) for the latest updates.

## Getting Help

### Where can I find more help?

Additional resources:

* **[Documentation](/docs-external)**: Comprehensive guides and tutorials
* **[Video tutorials](/videos/gallery)**: Visual step-by-step instructions
* **[Documentation](/introduction)**: Comprehensive guides and tutorials
* **[Support contact](/support/contact)**: Direct assistance from our team
* **[Troubleshooting guide](/support/troubleshooting)**: Solutions to common issues

### How do I report a bug?

To report bugs:

1. **Check known issues**: Review our troubleshooting guide first
2. **Gather information**: Screenshots, error messages, steps to reproduce
3. **Contact support**: Use live chat or email [support@mixus.com](mailto:support@mixus.com)
4. **Provide details**: Include browser, OS, and account information
5. **Follow up**: We'll keep you updated on resolution progress

### How do I request a feature?

Feature requests:

1. **Contact support**: Submit feature requests through our [support channels](/support/contact)
2. **Support channels**: Contact support with detailed requirements
3. **Voting system**: Upvote existing requests you'd like to see
4. **Enterprise customers**: Direct line to product management
5. **Roadmap input**: Your feedback influences our development priorities

### Can I get training for my team?

Yes! Training options include:

* **Self-service resources**: Documentation and video tutorials
* **Group training sessions**: Live training for teams (Team plan+)
* **Custom workshops**: Tailored training for enterprise customers
* **Onboarding assistance**: Dedicated setup help for new teams
* **Best practices consulting**: Optimize your team's workflows

Contact [support@mixus.com](mailto:support@mixus.com) for training options.

## Still Have Questions?

Can't find what you're looking for? We're here to help:

* **Live Chat**: Click the chat icon for immediate assistance
* **Email Support**: [support@mixus.com](mailto:support@mixus.com)
* **Documentation**: [docs.mixus.ai](https://docs.mixus.ai)
* **Documentation**: [Complete documentation](/docs-external)

## Related Resources

* [Getting Started Guide](/getting-started)
* [Contact Support](/support/contact)
* [Troubleshooting Guide](/support/troubleshooting)
* [Video Tutorials](/videos/gallery)