> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixus.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# System Monitoring & Status

# System Monitoring & Status

mixus maintains comprehensive system monitoring to ensure reliable service for all users.

## System Status

### Real-Time Status Page

Visit our status page for current system health: **[status.mixus.ai](https://status.mixus.ai)**

### What We Monitor

**Core Services**

* Web application availability
* API response times
* Real-time messaging
* Authentication services
* Database connectivity

**AI & Integration Services**

* Chat processing
* Tool execution
* Email automation
* File processing
* Third-party integrations

**External Dependencies**

* Cloud infrastructure providers
* AI model providers
* Email delivery services
* Authentication providers

## Service Reliability

### Uptime Targets

* **Web Application**: 99.9% uptime
* **API Services**: 99.9% uptime
* **Real-time Features**: 99.5% uptime
* **Background Processing**: 99% uptime

### Response Time Targets

* **Web Pages**: \< 2 seconds
* **API Requests**: \< 500ms
* **Chat Messages**: \< 1 second
* **Tool Execution**: \< 30 seconds

## Incident Response

### Automatic Detection

Our monitoring system automatically detects:

* Service outages
* Performance degradation
* Integration failures
* Security issues

### Response Process

1. **Immediate Detection** - Issues identified within 1-2 minutes
2. **Team Notification** - Engineering team alerted instantly
3. **Status Updates** - Public status page updated
4. **Resolution** - Fix deployed and verified
5. **Post-Incident Review** - Analysis and improvements

### Communication

During incidents, we provide:

* Real-time status updates
* Estimated resolution times
* Root cause explanations
* Prevention measures

## Performance Monitoring

### Key Metrics

* **Availability**: Service uptime percentage
* **Latency**: Response time measurements
* **Throughput**: Request processing capacity
* **Error Rates**: Failed request percentages

### Optimization

We continuously optimize:

* Server response times
* Database query performance
* AI processing speed
* Network connectivity
* Resource utilization

## Data & Privacy

### Monitoring Scope

We monitor:

* System performance metrics
* Error logs and diagnostics
* Usage patterns (anonymized)
* Security events

### What We Don't Monitor

* Personal message content
* Private user data
* Individual user behavior
* Confidential information

## Maintenance Windows

### Scheduled Maintenance

* **Frequency**: Monthly during off-peak hours
* **Duration**: Typically 1-2 hours
* **Notice**: 48-hour advance notification
* **Impact**: Minimal service disruption

### Emergency Maintenance

* Critical security updates
* Urgent bug fixes
* Infrastructure emergencies
* Immediate notification provided

## Getting Help

### Service Issues

If you experience service problems:

1. **Check Status Page** - [status.mixus.ai](https://status.mixus.ai)
2. **Contact Support** - Use in-app help or email support
3. **Community** - Check community forums for known issues

### Reporting Issues

Help us improve by reporting:

* Unexpected errors
* Performance problems
* Feature malfunctions
* Integration failures

## Service Level Agreement

### Availability Commitment

* **99.9% uptime** for core services
* **Service credits** for extended outages
* **Transparent reporting** of all incidents

### Support Response Times

* **Critical Issues**: \< 1 hour
* **High Priority**: \< 4 hours
* **Normal Issues**: \< 24 hours
* **General Inquiries**: \< 48 hours

***

*For more information about system status and monitoring, see our [System Status page](/support/system-status).*