Overview
mixus implements various limits and quotas to ensure optimal performance, security, and fair usage across our platform. These limits are designed to provide excellent service quality while preventing abuse and maintaining system stability for all users. Understanding these limits helps you plan your usage, optimize your workflows, and ensure smooth operation of your AI-powered processes.Types of Limits
🎯 Usage Limits
- Token consumption limits per plan
- API request rate limits
- File upload and storage quotas
- Concurrent session limits
🔒 Security Limits
- Authentication attempt limits
- Session timeout restrictions
- Access control boundaries
- Data retention limits
⚡ Performance Limits
- Request timeout limits
- Concurrent operation limits
- Response size restrictions
- Processing time limits
Token Limits
📊 Monthly Token Allowances
Trial Period (14 days)- 5 million tokens included per organization for the trial period
- Covers all AI models and features
- Shared across all organization members
- Warning notification at 80% usage (4M tokens)
- Service restrictions when limit exceeded
- 25 million tokens included per organization per month
- Covers all AI models and features
- Shared across all organization members
- Resets at the beginning of each billing cycle
- Warning notification at 80% usage (4M tokens for trial, 20M tokens for business plan)
- Service restrictions when limit exceeded (unless usage-based billing enabled)
- Real-time tracking and usage projections
- Historical usage data for planning
🔄 Token Reset Schedule
- Monthly limits reset on your billing cycle date
- Usage counters reset at 00:00 UTC on reset date
- Unused tokens do not carry over to next month
- Pro-rated limits for mid-month plan changes
💳 Usage-Based Billing Override
- Enable unlimited token usage with pay-per-token pricing
- Removes monthly token limits entirely
- $0.01 per 1,000 tokens beyond included allowance
- Optional spending limits to control costs
API Rate Limits
🚦 Request Rate Limits
Standard Limits (per organization)- 100 requests per minute for chat API
- 50 requests per minute for file upload API
- 200 requests per minute for general API endpoints
- 10 requests per minute for admin operations
- Short-term burst up to 2x standard rate
- 1-minute sliding window calculation
- Automatic recovery after rate limiting
- Rate limit headers included in responses
🔄 Rate Limit Responses
- Automatic reset after time window expires
- Exponential backoff recommended for retries
- Priority given to interactive user requests
- Background operations may be throttled
File Limits
📁 File Upload Limits
Individual File Limits- Maximum file size: 100MB per file
- Supported formats: 19 file types including PDF, DOCX/DOC, XLSX/XLS, PPTX/PPT, TXT, HTML, MD, and 8 image formats (JPEG, PNG, BMP, TIFF, GIF, HEIF, HEIC, WebP)
- Concurrent uploads: 5 files at once
- Processing timeout: 10 minutes per file
- Maximum batch size: 20 files
- Total batch size: 500MB combined
- Processing queue: 100 files pending per organization
- Retry attempts: 3 automatic retries for failed uploads
💾 Storage Quotas
Per-User Storage- Personal storage: 1GB per user
- Shared storage: 5GB per organization
- File retention: Indefinite (until deleted)
- Automatic cleanup: Temporary files deleted after 24 hours
- Base quota: 5GB included
- Additional storage: Available on enterprise plans
- Storage alerts: Notifications at 80% and 95% usage
- Overage handling: Upload blocking when quota exceeded
Session and Authentication Limits
🔑 Session Limits
Session Duration- Default timeout: 7 days of inactivity
- Maximum session: 30 days absolute
- Concurrent sessions: 10 active sessions per user
- Organization sessions: 1,000 concurrent sessions
- Automatic logout: After timeout period
- Forced logout: On security events
- Session tracking: Device and location monitoring
- Remote logout: Available through account settings
🛡️ Authentication Limits
Login Attempt Limits- Failed attempts: 5 per 15-minute window
- Account lockout: 1 hour after 5 failures
- IP-based limiting: 20 attempts per IP per hour
- Recovery options: Email reset or support contact
- MFA attempts: 3 tries per 5-minute window
- Backup codes: 10 single-use codes provided
- Device trust: 30-day trusted device duration
- Recovery process: Support verification required
Integration and API Limits
🔌 Integration Limits
Concurrent Integrations- Active integrations: 50 per organization
- User integrations: 10 per user
- API calls per integration: 1,000 per hour
- Data sync frequency: Every 15 minutes minimum
- Data transfer: 1GB per integration per day
- Stored data: 100MB per integration
- Webhook calls: 10,000 per day per integration
- Connection timeout: 30 seconds per request
📡 Webhook Limits
Webhook Delivery- Delivery attempts: 5 retries with exponential backoff
- Timeout: 10 seconds per webhook call
- Payload size: 1MB maximum
- Rate limit: 100 webhooks per minute per endpoint
Real-Time Features
💬 Chat and Messaging Limits
Message Limits- Message length: 32,000 characters maximum
- Attachments per message: 10 files
- Chat history: 10,000 messages per chat
- Concurrent chats: 50 active chats per user
- WebSocket connections: 5 per user
- Update frequency: Real-time for active chats
- Connection timeout: 5 minutes of inactivity
- Reconnection attempts: Automatic with exponential backoff
👥 Collaboration Limits
Shared Workspaces- Participants per chat: 100 maximum
- Organization members: Based on subscription seats
- Guest users: 10 per organization
- Concurrent editors: 20 per document
Performance and Timeout Limits
⏱️ Request Timeouts
API Request Timeouts- Standard requests: 30 seconds
- File processing: 10 minutes
- Large data operations: 15 minutes
- Background jobs: 1 hour maximum
- Page load timeout: 30 seconds
- Search operations: 15 seconds
- Export operations: 5 minutes
- Bulk operations: 30 minutes
🔄 Concurrent Operations
Per-User Limits- Concurrent API requests: 10 at once
- File uploads: 5 simultaneous
- Export operations: 2 at once
- AI processing: 3 concurrent requests
- Total concurrent requests: 100
- Bulk operations: 5 at once
- Data exports: 10 per hour
- System integrations: 20 concurrent connections
Plan-Specific Limits
🏢 Business Plan Limits
User and Organization- Minimum users: 5 members
- Maximum users: Unlimited
- Organizations per user: 10
- Roles per organization: 20 custom roles
- AI models: All models included
- Integrations: All available integrations
- Support: Email and chat support
- SLA: 99.9% uptime commitment
🏛️ Enterprise Plan Limits
Enhanced Limits- Custom token allowances: Negotiable
- Dedicated infrastructure: Available
- Priority support: 24/7 phone support
- Custom integrations: Development available
- Single Sign-On: Unlimited SSO providers
- Advanced analytics: Detailed usage reports
- Compliance features: SOC 2, HIPAA support
- Custom agreements: Tailored terms available
Monitoring and Alerts
📊 Usage Monitoring
Real-Time Dashboards- Current usage: Live token and quota tracking
- Usage trends: Historical data and projections
- Limit proximity: Visual indicators for approaching limits
- Performance metrics: Response times and success rates
- Email notifications: At 80% and 95% of limits
- Dashboard alerts: Real-time warnings
- Slack integration: Team notifications available
- Custom thresholds: Set personalized alert levels
📈 Usage Optimization
Recommendations- Usage patterns: Analysis of consumption trends
- Optimization tips: Suggestions for reducing usage
- Efficiency reports: Identification of high-usage areas
- Plan recommendations: Upgrade suggestions when beneficial
Limit Increases
📞 Requesting Limit Increases
Standard Process- Contact Support: Email support@mixus.com with request
- Usage Justification: Provide use case and expected usage
- Review Process: 3-5 business days for evaluation
- Implementation: Limits updated upon approval
- Emergency increases: Available for critical business needs
- Event-based increases: For temporary high-usage periods
- Trial increases: Short-term increases for testing
- Immediate implementation: Within 24 hours for urgent requests
💰 Enterprise Custom Limits
Custom Agreements- Negotiated limits: Based on business requirements
- Volume discounts: For high-usage scenarios
- Dedicated resources: Isolated infrastructure available
- Custom SLAs: Tailored service level agreements
Troubleshooting Limits
⚠️ Common Limit Issues
Token Limit Exceeded- Immediate action: Enable usage-based billing
- Alternative: Wait for monthly reset
- Prevention: Monitor usage and set alerts
- Optimization: Review usage patterns for efficiency
- Check file size: Ensure under 100MB limit
- Verify format: Use supported file types
- Network issues: Retry with stable connection
- Storage quota: Check available storage space
- Wait and retry: Respect rate limit windows
- Implement backoff: Use exponential backoff strategy
- Optimize requests: Batch operations when possible
- Contact support: For persistent issues
🆘 Getting Help
Support Channels- Email: support@mixus.com for limit-related questions
- Live Chat: Real-time assistance during business hours
- Documentation: Comprehensive guides and troubleshooting
- Status Page: Check for system-wide issues
Related Information
- Tokens & Billing - Understand token usage and billing
- AI Models - Model-specific capabilities and limits
- File Management - File upload and storage details
- Enterprise Features - Enhanced limits for enterprise customers
Understanding limits and quotas helps you plan your usage effectively and ensure optimal performance. Contact our support team if you need custom limits or have questions about your usage.