Overview
mixus integrates with SMS and WhatsApp to enable AI-powered conversations on your mobile device. You can control your messaging preferences, including which organization context the AI uses when responding to your messages.SMS Organization Preferences
🏢 Managing Your Default Organization
When you belong to multiple organizations in mixus, you can set a default organization for all SMS and WhatsApp communications. This ensures your AI assistant responds with the appropriate context, knowledge base, and permissions. To set your default SMS organization:- Navigate to your Account Settings → SMS Preferences
- In the Default Organization section, you’ll see a dropdown of all your organizations
- Select the organization you want to use by default for SMS/WhatsApp communications
- Click Save Preferences
Note: This setting affects both SMS and WhatsApp messages. Email communications have a separate organization preference.
🔄 How Organization Selection Works
When you send an SMS or WhatsApp message to mixus, the system determines which organization context to use based on:- Your Default Preference - The organization you’ve set in SMS settings (highest priority)
- Recent Activity - If no preference is set, mixus uses your most recently active organization
- First Organization - If you haven’t set a preference or have no recent activity, your first organization is used
- Playground - New users without organizations are automatically assigned to the playground
Pro Tip: Set your default organization to ensure your messages are always processed in the correct context, especially if you belong to multiple organizations.
Messaging Preferences
📱 SMS Configuration
Control how mixus handles your SMS messages:- Enable SMS Responses: Toggle whether mixus can respond to your SMS messages
- Response Format: Choose between detailed or concise responses
- Message Threading: Control how conversations are organized
- Rate Limiting: Set limits on message frequency to manage costs
💬 WhatsApp Settings
Configure WhatsApp-specific preferences:- Media Handling: Control how images and documents are processed
- Voice Messages: Enable/disable voice message transcription
- Status Updates: Choose whether to receive status updates via WhatsApp
- Group Messages: Configure behavior in WhatsApp groups (if applicable)
Communication Settings
🔔 Notification Preferences
Configure which notifications you receive via SMS/WhatsApp:- AI Response Notifications: Get notified when AI completes processing
- System Alerts: Important account and security notifications
- Usage Warnings: Alerts when approaching message limits
- Feature Updates: New features and improvements
⏱️ Response Time Settings
Manage AI response timing:- Immediate Response: Get responses as quickly as possible
- Batched Responses: Group multiple responses together
- Quiet Hours: Set times when you don’t want to receive messages
- Time Zone: Ensure messages are sent at appropriate times
Advanced Settings
🛡️ Privacy & Security
- Message Retention: Control how long SMS conversations are stored
- AI Training: Opt in/out of using your messages for AI model improvements
- Number Verification: Manage verified phone numbers
- Blocked Numbers: Maintain a list of numbers that cannot message your mixus number
🔧 Technical Settings
- Processing Model: Choose which AI model processes your messages
- Language Detection: Automatic language detection and response
- Character Encoding: Handle special characters and emojis
- Message Splitting: Control how long messages are split
Phone Number Management
📞 Verified Numbers
- View all verified phone numbers on your account
- Add new phone numbers with verification
- Remove old or unused numbers
- Set primary number for outbound notifications
🔄 Number Porting
- Transfer your mixus number to a new device
- Update carrier information
- Manage international number formats
Troubleshooting
Common Issues
Messages not being processed:- Verify your phone number is correctly registered
- Check that SMS responses are enabled
- Ensure you haven’t exceeded usage limits
- Confirm your default organization is set
- Update your default organization preference
- Check that you have access to the intended organization
- Verify the organization hasn’t been deactivated
- Check your quiet hours settings
- Verify your phone has good signal/data connection
- Ensure your account is in good standing
- Check for any system-wide issues
Frequently Asked Questions
Can I use different organizations for SMS and Email?
Yes! mixus maintains separate organization preferences for each communication channel. You can have different default organizations for SMS/WhatsApp and email.How do I switch organizations temporarily?
You can switch organizations for a specific conversation by sending:- “switch to org [name]” - Switches to the specified organization
- The change only affects the current conversation unless you add “set as default”
What happens if I’m removed from my default organization?
mixus will automatically fall back to your most recently used organization. You’ll receive a notification to update your SMS preferences.Can I use multiple phone numbers?
Yes, you can verify multiple phone numbers on your account. Each number can have its own preferences and default organization.Are WhatsApp and SMS settings the same?
Most settings apply to both SMS and WhatsApp, but some features like media handling and voice messages are WhatsApp-specific.Usage Limits
Message Quotas
- Free Plan: 100 messages per month
- Pro Plan: 1,000 messages per month
- Business Plan: 10,000 messages per month
- Enterprise: Custom limits
Rate Limiting
To prevent abuse and manage costs:- Maximum 60 messages per hour
- Maximum 500 messages per day
- Burst limit of 10 messages per minute
Related Resources
- Organization Management - Learn about managing organizations
- SMS Integration Guide - Advanced SMS features
- WhatsApp Integration - WhatsApp-specific features
- Security Settings - SMS security and privacy
- Billing & Usage - Message costs and billing
Need help with SMS/WhatsApp settings? Contact support@mixus.ai or text HELP to your mixus number.