Legal Information
This section provides access to our legal documents and agreements that govern your use of mixus. We’re committed to transparency and clear communication about your rights, our responsibilities, and how we protect your data.Legal Documents
Terms of Service
Our Terms of Service outline your rights and responsibilities when using mixus, including:- Account usage and security
- Acceptable use policies
- Intellectual property rights
- Service availability and limitations
- Billing and payment terms
Privacy Policy
Our Privacy Policy explains how we handle your personal information:- What data we collect and why
- How we protect and use your data
- Your privacy rights and choices
- Data retention and deletion
- Security measures and compliance
Security & Compliance
For detailed information about our security practices, certifications, and compliance standards: View Security Documentation →Your Rights & Responsibilities
✅ Your Rights
Service Access Rights- Access to purchased services and features
- Fair and non-discriminatory service delivery
- Privacy and data protection as described in our policies
- Customer support and assistance
- Service level commitments and uptime guarantees
- Access to your personal data and usage information
- Correction of inaccurate or incomplete data
- Deletion of personal data (right to be forgotten)
- Data portability and export capabilities
- Restriction of data processing where applicable
- Account ownership and control
- Freedom to terminate your account at any time
- Refund rights as described in our refund policy
- Appeal rights for account restrictions or suspensions
- Right to dispute charges and billing issues
📝 Your Responsibilities
Account Security- Maintaining secure login credentials
- Protecting account access and preventing unauthorized use
- Reporting suspected security breaches or account compromise
- Using strong passwords and enabling two-factor authentication
- Keeping contact information current and accurate
- Using the service for lawful purposes only
- Respecting intellectual property rights of others
- Not sharing accounts or violating user limits
- Following professional conduct standards
- Reporting abuse, violations, or inappropriate content
- Ensuring you have rights to upload and share content
- Not uploading illegal, harmful, or infringing content
- Respecting confidentiality and privacy of others
- Maintaining backups of important data
- Understanding data retention and deletion policies
Intellectual Property
💡 Your Content
Content Ownership- You retain ownership of content you create and upload
- You grant us limited rights to process and display your content
- We don’t claim ownership of your ideas, documents, or creations
- You can delete your content and end our access rights
- We provide tools to export your content and data
- You grant us a license to provide services with your content
- The license is limited to service delivery and improvement
- We don’t use your content for advertising or marketing
- The license ends when you delete content or terminate your account
- Enterprise customers may have additional content protection terms
🏢 Our Intellectual Property
mixus Service and Technology- The mixus platform, software, and technology are our property
- You receive a limited license to use our service as described
- You cannot copy, modify, or reverse engineer our technology
- Our trademarks and branding remain our exclusive property
- Third-party components may have separate license terms
- We license AI models from third-party providers
- These models have separate terms and usage restrictions
- We aggregate and anonymize data to improve our services
- Model improvements may benefit all users collectively
- Enterprise customers may have access to custom or private models
Compliance & Regulations
🌍 Global Compliance
Regional Privacy Laws- General Data Protection Regulation (GDPR) - European Union
- California Consumer Privacy Act (CCPA) - California, USA
- Personal Information Protection Act (PIPA) - Canada
- Lei Geral de Proteção de Dados (LGPD) - Brazil
- Other applicable regional and national privacy laws
- Health Insurance Portability and Accountability Act (HIPAA) - Healthcare
- Sarbanes-Oxley Act (SOX) - Financial reporting
- Payment Card Industry Data Security Standard (PCI DSS) - Payments
- Family Educational Rights and Privacy Act (FERPA) - Education
- Gramm-Leach-Bliley Act (GLBA) - Financial services
🏛️ Compliance Commitments
Certification and Audits- SOC 2 Type II compliance and regular audits
- ISO 27001 information security management (in progress)
- Annual third-party security assessments
- Regular compliance reviews and updates
- Transparent reporting on compliance status
- Cooperation with regulatory authorities and investigations
- Prompt notification of data breaches as required by law
- Assistance with lawful data requests and court orders
- Participation in industry compliance initiatives
- Regular review and update of compliance programs
Billing & Financial Terms
💳 Payment Terms
Subscription Billing- Monthly billing cycles aligned with subscription start date
- Automatic renewal unless cancelled before renewal date
- Pro-rated billing for mid-cycle plan changes
- All fees are non-refundable except as specifically stated
- Usage-based billing for consumption beyond included limits
- Secure payment processing through certified providers
- Support for major credit cards and business payment methods
- Automatic payment method updates for continuity
- Billing dispute resolution procedures
- Tax calculation and compliance for applicable jurisdictions
🔄 Refunds & Cancellations
Cancellation Rights- Cancel subscription at any time without penalty
- Service continues until end of current billing period
- No refunds for partial periods or unused time
- Data export capabilities before account closure
- Grace period for data retrieval after cancellation
- Limited refunds for technical issues preventing service use
- Pro-rated refunds for documented service outages
- No refunds for change of mind or business needs
- Refund processing time and method specifications
- Dispute resolution procedures for billing issues
Dispute Resolution
⚖️ Dispute Process
Initial Resolution- Direct communication with customer support team
- Technical issue resolution and service restoration
- Billing dispute investigation and correction
- Escalation to management for complex issues
- Documentation and tracking of all dispute communications
- Mediation through neutral third-party services
- Arbitration for disputes not resolved through mediation
- Class action waiver and individual dispute requirements
- Governing law and jurisdiction specifications
- Legal fee allocation and cost responsibilities
🤝 Alternative Resolution
Informal Resolution- Good faith efforts to resolve disputes amicably
- Business-to-business negotiation and compromise
- Technical solution development for service issues
- Compensation for documented service failures
- Relationship preservation and customer satisfaction focus
Updates & Changes
📅 Policy Updates
Notification Procedures- Email notification of material changes to terms
- In-app notifications for important policy updates
- 30-day advance notice for significant changes
- Clear explanation of changes and their impact
- Option to decline changes by terminating service
- Effective dates for policy and term modifications
- Grandfathering provisions for existing customers
- Migration assistance for customers affected by changes
- Communication of customer options and choices
- Support for understanding and implementing changes
📝 Version Control
Document Management- Version numbering and effective date tracking
- Archive of previous versions for reference
- Change log documentation and summaries
- Easy access to current and historical versions
- Clear identification of superseded documents
Contact Information
📞 Legal Inquiries
For All Legal Questions- Email: support@mixus.ai
- Response time: 3-5 business days
- Include specific questions or concerns
- Reference applicable documents or sections
Document Access
📄 Current Documents
Always Available- Current Terms of Service and Privacy Policy
- Acceptable Use Policy
- Security and compliance documentation
- Service Level Agreement (SLA) for enterprise customers
- Business Associate Agreement (BAA) for HIPAA compliance
- Custom enterprise agreements and addendums
- Audit reports and compliance certifications
- Historical versions of legal documents
- Translated versions of key documents
🔍 Document Search
Finding Information- Search functionality across all legal documents
- Topic-based organization and categorization
- FAQ section for common legal questions
- Summary guides for non-legal audiences
- Links to relevant external legal resources
Related Information
- Privacy & Security - Detailed privacy protection measures
- Compliance - Certification and compliance details
- Enterprise Agreements - Custom legal terms
- Support - Getting help with legal questions
We’re committed to clear, fair, and transparent legal terms that protect both your interests and ours. If you have questions about any legal document or need clarification on your rights and obligations, please don’t hesitate to contact our legal team.