Tokens & Billing Overview

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Overview

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How Tokens Work

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What are Tokens?

• Tokens are pieces of words used by AI models to process and generate language
• Both your input (messages you send) and AI output (responses you receive) consume tokens
• Roughly 1,000 tokens equals about 750 words of text
• Token usage varies by content complexity and language

• Simple message: “Hello, how are you?” ≈ 5 tokens
• Paragraph of text: ≈ 100-200 tokens
• Long document analysis: ≈ 1,000-5,000 tokens
• Complex code generation: ≈ 500-2,000 tokens

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Token Counting

• Input Tokens: Your messages, questions, and uploaded content
• Output Tokens: AI responses, generated content, and suggestions
• Context Tokens: Conversation history maintained for continuity
• Tool Usage: AI tools like web search and integrations

• Real-time token usage monitoring in your dashboard
• Detailed breakdown by user, model, and feature
• Historical usage data and trends
• Usage projections and alerts

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Pricing Structure

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🏢 mixus Business Plan

• **$20 per member per month** (minimum 5 seats =$100/month)
• 14-day free trial for all new organizations
• 25 million tokens included per month for your entire organization
• All features and AI models included

• $0.01 per 1,000 tokens for usage beyond the included 25M tokens
• Same price for input and output tokens
• Same price across all AI models (GPT-4, Claude, Gemini, etc.)
• Daily reporting for accurate billing

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💳 Usage-Based Billing

• Optional feature that can be enabled/disabled anytime
• Removes the 25M token monthly limit
• Unlimited token usage with transparent per-token pricing
• Monthly billing aligned with your base subscription

1. Enable Usage-Based Billing: Toggle on in organization settings
2. Unlimited Usage: No more token limits or restrictions
3. Automatic Billing: Excess tokens billed monthly
4. Full Control: Disable anytime to return to base plan limits

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Token Usage Examples

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Cost Estimations

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Monthly Usage Scenarios

• ~1M tokens per month
• Well within 25M included tokens
• Monthly cost: $100 (base plan only)

• ~15M tokens per month
• Within included allowance
• Monthly cost: $200 (base plan only)

• ~40M tokens per month
• 15M tokens over allowance
• Monthly cost: $400 +$150 = $550 total

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Billing Process

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📊 Token Tracking

• Live token usage dashboard
• Organization-wide and per-user breakdowns
• Model-specific usage statistics
• Feature usage analytics

• Warning at 80% of monthly allowance (20M tokens)
• Notification when approaching custom spending limits
• Daily usage summaries via email
• Projection alerts for high usage periods

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💰 Monthly Billing

• Monthly billing aligned with subscription start date
• Token usage calculated for full billing period
• Automatic payment processing
• Detailed usage invoices

1. Base Subscription: Per-member monthly fee
2. Token Usage: Additional tokens beyond 25M allowance
3. Usage-Based Billing: Only when enabled and limit exceeded

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🎯 Spending Controls

• Set monthly spending limits for usage-based billing
• Default limit: $100 per month for additional tokens
• Customize limits based on your budget
• Automatic stop when limit reached

• Real-time spending tracking
• Budget alerts and notifications
• Historical spending analysis
• Cost optimization recommendations

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Understanding Your Bill

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📋 Invoice Breakdown

• Number of active users × $20 per user
• Minimum 5 users ($100 minimum)
• Prorated for mid-month changes

• Total tokens used beyond 25M allowance
• Rate: $0.01 per 1,000 tokens
• Daily usage aggregation
• Broken down by user and feature

mixus Business Plan - February 2025

Base Subscription (10 users × $20)          $200.00
Token Usage (8,500,000 tokens × $0.01/1k)    $85.00
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Total                                        $285.00

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📈 Usage Analytics

• Current month token usage and trends
• Comparison to previous months
• User-level usage breakdown
• Model and feature usage statistics

• Estimated monthly costs based on current usage
• Trend analysis and forecasting
• Budget vs. actual spending
• Optimization opportunities

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Token Optimization

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💡 Best Practices

1. Clear, Concise Messages: Reduce unnecessary words
2. Focused Conversations: Stay on topic to minimize context
3. Batch Operations: Combine related questions
4. Model Selection: Choose appropriate models for tasks

1. Monitor Usage: Regular review of token consumption
2. Set Limits: Use spending limits to control costs
3. Team Training: Educate users on efficient AI interaction
4. Usage Policies: Establish organization guidelines

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🔧 Advanced Features

• Custom spending limits per organization
• Department-level usage tracking
• User-specific usage allowances
• Automatic alerts and controls

• Custom pricing for high-volume usage
• Dedicated support for billing questions
• Advanced analytics and reporting
• Invoice customization and approval workflows

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Billing Support

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🆘 Common Questions

• “Why did my token usage increase this month?”
• “How can I reduce token consumption?”
• “What counts toward my token limit?”
• “How do I track usage by team member?”

• “How do I enable usage-based billing?”
• “When will I be charged for excess tokens?”
• “How do I set spending limits?”
• “Can I get a detailed usage breakdown?”

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📞 Getting Help

• Email: support@mixus.com
• Response time: 1 business day
• Include account information and specific questions
• Detailed usage reports available upon request

• Usage dashboard with real-time data
• Billing history and invoice downloads
• Spending alerts and notifications
• Usage optimization tips and guides

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Payment Methods

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💳 Accepted Payment Methods

• Visa, Mastercard, American Express, Discover
• Automatic recurring billing
• Secure payment processing
• Card update notifications

• ACH bank transfers (US customers)
• Wire transfers for large accounts
• Invoice payment terms (qualified customers)
• Purchase order processing

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🔒 Payment Security

• PCI DSS compliant payment processing
• Encrypted payment data transmission
• No storage of payment card details
• Fraud detection and prevention

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Related Features

• Limits & Quotas - Usage limits and restrictions
• AI Models - Available AI models and capabilities
• Organization Management - Manage organization billing
• Usage Analytics - Detailed usage insights