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Mixus Inc. Privacy Policy

Last Updated: October 5, 2025 This Privacy Policy describes how Mixus Inc. (“Mixus,” “we,” or “us”) processes information we collect when you access or use our websites and other online products and services that link to this Privacy Policy (the “Services”), or when you otherwise interact with us, such as through our customer support channels. If you use the Services on behalf of an entity (such as your employer), we may process information you provide to the Services pursuant to our agreements with that entity rather than this Privacy Policy. This Privacy Policy is effective as of the “Last Updated” date above. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required by law, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification).

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Collection of Information

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Information You Provide to Us

We collect information directly from you when you create an account, use our AI services, request customer support, or otherwise communicate with us. The categories of information we collect include: Identification Information: We collect your name, email address, phone number (only if you opt-in to SMS/WhatsApp features), and username. Communication Information: We collect information included in your communications with us, including customer support interactions. We may also collect any other information you choose to provide.

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Information We Collect Automatically

We automatically collect the following categories of information: Device and Technical Information: We collect information about how you access our Services, including:

• IP address
• Browser type and version
• Operating system version
• Device type (mobile/desktop)
• Unique device identifiers

Usage Information: We collect information about your activity on our Services, including:

• Feature usage patterns
• Session duration and activity
• Pages viewed and navigation patterns
• Performance metrics (response times)
• Error logs and debugging data
• Access times and clicks

Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features of our Services are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

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Information We Collect from Other Sources

We obtain information from other sources including analytics providers and error monitoring services to help us improve our Services.

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Derived Information

We may derive information or draw inferences about you based on the information we collect, including:

• Approximate geographic location from IP address (country/region level only)
• AI conversation context and memory to improve AI responses
• Usage patterns for service improvement (aggregated and anonymized)

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Use of Information

We use information for the following purposes: Service Delivery: We use information to provide and maintain our Services, including AI processing, automation workflows, and integration functionality. Communication: We use information to communicate with you about Mixus and our Services, including to send you system notifications, respond to your questions, inform you of service changes, and send you other transactional or relationship messages. Authentication and Security: We use information to authenticate accounts, manage user sessions, detect and prevent security incidents, fraud, and other malicious or illegal activity. Payment Processing: We use transactional information to process payments, manage subscriptions, and generate billing invoices. Research and Development: We use information to monitor and analyze Services trends, usage, and activities, improve our products and services, develop new features, and generate aggregated and anonymized analytics data. Legal Compliance: We use information to comply with our legal and financial obligations. Other Uses with Notice/Consent: We may also use information in other circumstances after giving you notice and/or getting your consent.

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Targeted Advertising and Analytics

We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information may be used to deliver advertising targeted to your interests on other companies’ websites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.

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Disclosure of Information

We disclose information as follows: Service Providers: We disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, including:

• Authentication service providers
• Cloud infrastructure providers (MongoDB Atlas, AWS S3 for secure storage)
• Email service providers
• SMS service providers
• Analytics providers
• Error monitoring services
• Vector database providers

Professional Advisors: We disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests. Legal Authorities and Others Involved in Legal Proceedings: We may disclose information to legal authorities and others for compliance and protection purposes, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Mixus, our users, the public, or others. Corporate Transactions: We reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Affiliates: We reserve the right to disclose information between and among Mixus and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership. Consent: We may disclose information when we have your consent or you direct us to do so. We also disclose de-identified information that cannot reasonably be used to identify you.

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Transfer of Information

Mixus Inc. is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those who perform work for us may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

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Applicant Information

When you apply for a position with Mixus, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic information. We may also conduct background checks and receive related information. We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment and hiring statistics. We use successful candidates’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with applicable laws, (c) to respond to subpoenas or warrants served on Mixus, and (d) to protect and defend the rights or property of Mixus or others.

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Security

For information about our security practices and certifications, please visit our Trust Center.

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Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].