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Overview

mixus integrates seamlessly with your email to enable AI-powered responses and communication. You can control your email preferences, including which organization context the AI uses when responding to your emails.

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Email Organization Preferences

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🏢 Managing Your Default Organization

When you belong to multiple organizations in mixus, you can set a default organization for all email communications. This ensures your AI assistant responds with the appropriate context, knowledge base, and permissions. To set your default email organization:
  1. Navigate to your Account Settings → Email Preferences
  2. In the Default Organization section, you’ll see a dropdown of all your organizations
  3. Select the organization you want to use by default for email communications
  4. Click Save Preferences
Direct Link: Email Settings
Note: This setting only affects emails sent to your mixus email address. When you use mixus through the web interface, you can switch organizations using the organization selector in the sidebar.

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🔄 How Organization Selection Works

When you send an email to mixus, the system determines which organization context to use based on:
  1. Your Default Preference - The organization you’ve set in email settings (highest priority)
  2. Recent Activity - If no preference is set, mixus uses your most recently active organization
  3. First Organization - If you haven’t set a preference or have no recent activity, your first organization is used
  4. Playground - New users without organizations are automatically assigned to the playground
Pro Tip: Set your default organization to avoid any confusion and ensure your emails are always processed in the correct context.

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Email Communication Settings

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📧 Email Reply Preferences

Control how and when mixus sends email responses:
  • Enable Email Replies: Toggle whether mixus can respond to your emails
  • Reply Format: Choose between HTML or plain text responses
  • Include Conversation History: Control whether previous messages are included in replies
  • CC Handling: Configure how mixus handles CC recipients in email threads

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🔔 Email Notifications

Configure which mixus notifications you receive via email:
  • AI Response Notifications: Get notified when AI completes processing your request
  • Collaboration Updates: Receive updates when team members interact with shared content
  • System Alerts: Important account and security notifications
  • Feature Updates: New features and improvements announcements

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Advanced Email Settings

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🛡️ Privacy & Security

  • Email Content Storage: Control how long email conversations are retained
  • AI Training: Opt in/out of using your email data for AI model improvements
  • Email Forwarding: Configure approved email addresses that can forward to your mixus inbox
  • Blocked Senders: Manage a list of email addresses that cannot send to your mixus account

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🔧 Technical Settings

  • Email Processing Model: Choose which AI model processes your email requests
  • Response Time: Set expectations for AI response times (affects complexity of responses)
  • Attachment Handling: Configure how mixus processes email attachments
  • Thread Management: Control how email threads are organized and maintained

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Troubleshooting Email Issues

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Common Issues

Emails not being processed:
  • Verify your email is sent to the correct mixus address
  • Check that email replies are enabled in your settings
  • Ensure you haven’t exceeded your usage limits
Wrong organization context:
  • Update your default organization preference
  • Check that you have access to the intended organization
  • Verify the organization hasn’t been deactivated
Missing email responses:
  • Check your spam/junk folder
  • Verify your email client isn’t blocking mixus emails
  • Ensure CC recipients haven’t disabled email replies

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Frequently Asked Questions

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Can I change organizations per email?

Currently, mixus uses your default organization preference for all emails. To work with a different organization, you can either:
  • Temporarily change your default organization in settings
  • Use the web interface where you can switch organizations on-demand

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What happens if I’m removed from my default organization?

mixus will automatically fall back to your most recently used organization. You’ll receive a notification to update your email preferences.

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Can I have different email addresses for different organizations?

Each mixus account has one primary email address, but you can configure organization-specific reply-to addresses in your organization settings (admin only).
Need help with email settings? Contact support@mixus.ai or visit our Support Center.
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