System Monitoring & Status
mixus maintains comprehensive system monitoring to ensure reliable service for all users.System Status
Real-Time Status Page
Visit our status page for current system health: status.mixus.aiWhat We Monitor
Core Services- Web application availability
- API response times
- Real-time messaging
- Authentication services
- Database connectivity
- Chat processing
- Tool execution
- Email automation
- File processing
- Third-party integrations
- Cloud infrastructure providers
- AI model providers
- Email delivery services
- Authentication providers
Service Reliability
Uptime Targets
- Web Application: 99.9% uptime
- API Services: 99.9% uptime
- Real-time Features: 99.5% uptime
- Background Processing: 99% uptime
Response Time Targets
- Web Pages: < 2 seconds
- API Requests: < 500ms
- Chat Messages: < 1 second
- Tool Execution: < 30 seconds
Incident Response
Automatic Detection
Our monitoring system automatically detects:- Service outages
- Performance degradation
- Integration failures
- Security issues
Response Process
- Immediate Detection - Issues identified within 1-2 minutes
- Team Notification - Engineering team alerted instantly
- Status Updates - Public status page updated
- Resolution - Fix deployed and verified
- Post-Incident Review - Analysis and improvements
Communication
During incidents, we provide:- Real-time status updates
- Estimated resolution times
- Root cause explanations
- Prevention measures
Performance Monitoring
Key Metrics
- Availability: Service uptime percentage
- Latency: Response time measurements
- Throughput: Request processing capacity
- Error Rates: Failed request percentages
Optimization
We continuously optimize:- Server response times
- Database query performance
- AI processing speed
- Network connectivity
- Resource utilization
Data & Privacy
Monitoring Scope
We monitor:- System performance metrics
- Error logs and diagnostics
- Usage patterns (anonymized)
- Security events
What We Don’t Monitor
- Personal message content
- Private user data
- Individual user behavior
- Confidential information
Maintenance Windows
Scheduled Maintenance
- Frequency: Monthly during off-peak hours
- Duration: Typically 1-2 hours
- Notice: 48-hour advance notification
- Impact: Minimal service disruption
Emergency Maintenance
- Critical security updates
- Urgent bug fixes
- Infrastructure emergencies
- Immediate notification provided
Getting Help
Service Issues
If you experience service problems:- Check Status Page - status.mixus.ai
- Contact Support - Use in-app help or email support
- Community - Check community forums for known issues
Reporting Issues
Help us improve by reporting:- Unexpected errors
- Performance problems
- Feature malfunctions
- Integration failures
Service Level Agreement
Availability Commitment
- 99.9% uptime for core services
- Service credits for extended outages
- Transparent reporting of all incidents
Support Response Times
- Critical Issues: < 1 hour
- High Priority: < 4 hours
- Normal Issues: < 24 hours
- General Inquiries: < 48 hours
For more information about system status and monitoring, see our System Status page.